Privacy Policy
Last updated: May 18, 2026
Party Bala respects your privacy and is committed to protecting the personal information you share with us while using our website, mobile applications, partner services, and booking workflows.
This policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
Information We Collect
- Account information such as name, mobile number, email address, and login details.
- Booking information such as selected venues, vendors, event dates, guest counts, quotations, payments, and refund requests.
- Partner information such as venue or vendor business details, contact information, and listing content.
- Technical information such as device details, browser data, IP address, cookies, and usage analytics.
How We Use Information
- To create accounts, process bookings, issue quotations, collect payments, and support refunds.
- To connect customers with venue owners and vendors for availability, approvals, and event fulfilment.
- To send transactional communication such as booking updates, quotation decisions, payment confirmations, and support messages.
- To improve platform reliability, prevent fraud, resolve disputes, and comply with legal obligations.
Sharing Of Information
- We may share relevant booking details with the selected venue owner or vendor so they can review and fulfil the request.
- We may share information with payment processors, communication providers, analytics providers, and other service vendors acting on our behalf.
- We may disclose information when required by law, court order, regulatory request, or to protect users, partners, or Party Bala.
- We do not sell personal information as a standalone business activity.
Data Retention And Security
We retain information for as long as reasonably necessary for bookings, support, accounting, dispute resolution, fraud prevention, and legal compliance. We use administrative and technical safeguards intended to protect information, but no online system can be guaranteed to be completely secure.
Your Choices
- You may update profile information available in your account.
- You may contact us to request correction or deletion of personal information, subject to legal and operational retention requirements.
- You may manage browser cookies through your browser settings, though some features may not work correctly if cookies are disabled.
Contact
For privacy-related questions, contact Party Bala through the Contact Us page or email support@partybala.com.