Refund Policy
Last updated: May 18, 2026
This Refund Policy explains how refund requests are handled for Party Bala bookings and payments.
Because venues and vendors may have different cancellation rules, the final refund outcome depends on the booking record, partner terms, accepted quotation, payment status, and reason for cancellation.
When A Refund May Be Requested
- When a paid booking is rejected by the venue owner or vendor after review.
- When a customer cancels a booking and the applicable booking or partner terms permit a refund.
- When duplicate payment, payment failure with debit, or another payment issue is confirmed.
- When Party Bala determines that a refund is appropriate after support review.
Refund Eligibility
- Refund eligibility is not automatic for every cancellation.
- Non-refundable booking amounts, already delivered services, partner cancellation charges, payment gateway charges, or other deductions may apply where disclosed.
- Quotation requests without payment do not create a refundable amount.
- If a booking is rejected after payment, the customer may submit a refund request from the booking details flow where enabled.
How Refunds Are Processed
- Approved refunds are generally returned to the original payment method unless another method is required by the payment provider or agreed by Party Bala.
- Processing time depends on the payment provider, bank, and payment method after Party Bala marks the refund as processed.
- Party Bala may request supporting information before approving a refund request.
Partial Refunds
Where only part of the service is cancelled, or where deductions apply under partner terms, Party Bala may approve a partial refund instead of the full paid amount.
How To Request A Refund
Eligible customers can use the refund option shown in My Bookings or contact support with the booking reference, payment details, and reason for the request.
Contact
For refund support, contact support@partybala.com or use the Contact Us page.